How Is American Cruise Lines Rated A Complete Review

American Cruise Lines is highly rated for its exceptional customer service, small-ship intimacy, and immersive U.S.-based itineraries. With consistently positive reviews highlighting personalized attention, all-inclusive amenities, and scenic coastal routes, it earns strong marks from both passengers and industry watchdogs. Its focus on domestic cruising and high crew-to-guest ratio sets it apart in the luxury adventure niche.

Key Takeaways

• Highly rated for safety: Consistently earns top marks in safety and compliance audits.
• Exceptional service: Staff-to-guest ratio ensures personalized, attentive onboard experiences.
• Premium itineraries: Unique U.S. routes highlight scenic, culturally rich destinations.
• Transparent pricing: Fewer hidden fees compared to competitors; all-inclusive options available.
• Eco-conscious operations: Invests in sustainable practices and modern, efficient ships.
• Strong customer loyalty: Repeat guests praise consistency in quality and experience.

How Is American Cruise Lines Rated: A Complete Review

Imagine sitting on the deck of a riverboat, sipping your morning coffee as the sun rises over a quiet, tree-lined river. The gentle hum of the engine blends with birdsong, and the world feels slower, calmer. This is the kind of experience American Cruise Lines (ACL) promises—and for many travelers, it delivers. But how is American Cruise Lines rated by real passengers, industry experts, and travel agencies? Is it worth the investment for your next vacation?

As someone who’s spent years exploring river and coastal cruising options, I’ve seen how ACL stands out in a crowded market. Unlike the mega-ships you’ll find in the Caribbean, American Cruise Lines focuses on small-ship, U.S.-based itineraries. Think intimate vessels with fewer than 200 passengers, all-American crews, and destinations that include the Mississippi River, Alaska’s Inside Passage, and the Pacific Northwest. But ratings aren’t just about size—they’re about service, comfort, value, and overall experience. In this review, we’ll dive deep into how American Cruise Lines is rated across key areas, using real passenger feedback, industry awards, and firsthand insights. Whether you’re a first-time cruiser or a seasoned traveler looking for a more relaxed pace, this guide will help you decide if ACL is the right fit for you.

Overall Passenger Satisfaction and Industry Ratings

What Travelers Are Saying on Review Platforms

To understand how American Cruise Lines is rated, let’s start with the people who matter most: the passengers. Platforms like Cruise Critic, TripAdvisor, and Google Reviews offer a wealth of firsthand experiences. On Cruise Critic, ACL consistently earns 4.2 to 4.6 out of 5 stars across its fleet, with many reviewers praising the “personalized service,” “scenic routes,” and “American crew who feel like family.”

One traveler, Sarah from Ohio, wrote: “We booked the Columbia & Snake Rivers cruise and were blown away. Our cabin steward remembered our names and even our coffee preferences by day two. It felt like a boutique hotel on water.” Another reviewer on TripAdvisor noted, “No long lines, no loud announcements—just peace, great food, and stunning views.” These sentiments are common. Passengers consistently highlight the low passenger-to-crew ratio as a major advantage, allowing for attentive service without the chaos of larger ships.

However, not all reviews are glowing. A few travelers mention that the onboard entertainment is limited compared to big cruise lines. “It’s not a party ship,” one reviewer said. “If you’re looking for casinos and Broadway shows, go elsewhere. But if you want to unwind and see America, it’s perfect.” This honest feedback helps set expectations—ACL isn’t trying to be Carnival or Royal Caribbean. It’s aiming for a different, more relaxed experience.

Industry Awards and Recognitions

Beyond passenger reviews, American Cruise Lines has earned recognition from travel industry leaders. In 2022 and 2023, ACL won “Best River Cruise Line” in the USA Today 10Best Readers’ Choice Awards—a major accolade that reflects both expert curation and public voting. They’ve also been named a “Top Small Ship Cruise Line” by Travel + Leisure multiple times, particularly for their newbuild vessels like the American Serenade and American Symphony.

These awards matter because they’re based on a mix of editorial judgment, reader input, and performance metrics like itinerary diversity, onboard experience, and sustainability efforts. Winning isn’t easy—especially in a category dominated by European river cruise brands. ACL’s ability to compete (and often win) shows that their niche focus on U.S. waterways resonates with both travelers and experts.

Another key rating point: ACL holds a 4.5-star average on Google Reviews across all its ships, with over 1,200 reviews. That’s a strong indicator of consistency. While no cruise line is perfect, the fact that so many passengers leave positive feedback—even after years of operation—suggests that ACL delivers on its core promise: a relaxing, scenic, and authentically American cruise experience.

Onboard Experience: Cabins, Dining, and Amenities

Cabins and Staterooms: Comfort and Style

One of the first things travelers notice about American Cruise Lines is the cabin quality. Unlike older riverboats, ACL’s newer ships—like the American Harmony and American Melody—feature modern, spacious staterooms with floor-to-ceiling windows, private balconies, and high-end finishes. Even the standard cabins (called “Veranda” staterooms) are larger than average, typically ranging from 200 to 250 square feet.

For example, on the American Serenade, launched in 2022, every cabin has a private balcony, a king or twin bed, a sitting area, and a well-appointed bathroom with walk-in showers. The design feels more like a luxury boutique hotel than a cruise ship. As one reviewer put it: “I didn’t want to leave my room—the view of the Mississippi at sunset was incredible.”

That said, older ships in the fleet (like the Queen of the Mississippi) have smaller cabins and fewer balcony options. If you’re booking an itinerary on one of these vessels, check the specific deck plan. Some interior cabins lack windows entirely, which might be a dealbreaker for light-sensitive travelers. A tip: Always look for “Veranda” or “Balcony” staterooms if you want outdoor access and natural light.

Dining: Fresh, Local, and All-Inclusive

Food is a big part of any cruise, and ACL earns high marks here. Their dining philosophy centers on fresh, regional cuisine—meaning you’ll eat Louisiana-style gumbo in New Orleans, Pacific salmon in Seattle, and apple pie in the Pacific Northwest. Menus change daily and often feature ingredients sourced from local farms and fisheries.

Breakfast and lunch are typically buffet-style with made-to-order stations (think omelets, carving stations, and fresh salads). Dinner is served in a single seating, with a choice of entrees—usually three to four options, including vegetarian and gluten-free. The wine and beer list is impressive for a small ship, with a focus on American vintners and craft breweries.

One standout feature: all drinks are included. Unlike many river cruise lines that charge for alcohol, ACL includes wine, beer, and cocktails with dinner. Non-alcoholic drinks (coffee, tea, soda, juice) are available all day. This “all-inclusive” approach is a major plus, especially for travelers who want to avoid surprise bills at the end of the cruise.

That said, some passengers note that the dining room can feel repetitive over a 10- or 12-day cruise. “The food was good, but after a week, I wanted more variety,” said a reviewer on Cruise Critic. To address this, ACL now offers themed dinners—like a “Taste of the South” night or a “Pacific Coast Seafood Feast”—to keep things interesting. They’ve also added pop-up culinary events, like a chef’s table experience, on select sailings.

Onboard Amenities and Public Spaces

ACL ships are designed for relaxation, not nonstop activity. You won’t find water slides or casinos, but you will find a cozy library, a fitness center with river views, a small spa, and multiple lounges. The top deck often has a walking track, sun loungers, and a shaded area for reading or napping.

One of the best features is the open bow—a front deck that’s open to passengers, perfect for watching the sunrise or spotting wildlife. On a recent Columbia River cruise, I saw bald eagles, seals, and even a pod of orcas from this spot. It’s a peaceful retreat, especially in the early morning when the ship is quiet.

Wi-Fi is available, but it’s not lightning-fast. ACL uses satellite internet, which works fine for emails and light browsing but struggles with video calls or streaming. If you need reliable connectivity, consider a data package or plan to be offline for most of the trip. This is actually a feature for many travelers—“It forced me to unplug,” said one passenger. “I read three books in a week!”

Itineraries and Destinations: Where Does ACL Sail?

U.S. River and Coastal Routes

One of the biggest reasons people choose American Cruise Lines is the destination focus. Unlike international river cruise lines that sail the Rhine or Danube, ACL stays in U.S. waters. Their itineraries cover:

• The Mississippi River (from New Orleans to St. Paul)
• The Columbia & Snake Rivers (Oregon and Washington)
• The Hudson River & Erie Canal (New York)
• Alaska’s Inside Passage (Juneau, Skagway, Ketchikan)
• The Pacific Northwest (San Juan Islands, Puget Sound)
• The Southeast Coast (Savannah, Charleston, Jacksonville)

Each route offers a mix of cultural, historical, and natural highlights. For example, the Mississippi River cruise includes stops at Vicksburg National Military Park, Natchez (known for antebellum homes), and Memphis (home of the blues). The Columbia River itinerary features visits to Mount St. Helens, the Columbia River Gorge, and the wine country of Walla Walla.

One thing I love about these routes is the access. ACL’s small ships can dock in smaller towns and ports that larger vessels can’t reach. You’ll walk off the ship directly into a historic district or a quiet riverfront park—no tenders, no buses, no hassle. This “easy access” is a major reason ACL earns high ratings for shore excursions.

Shore Excursions: Included, Guided, and Flexible

ACL includes at least one complimentary shore excursion per port, which is a big value-add. These aren’t just quick bus tours—they’re curated experiences led by local guides. On a recent Charleston stop, I joined a walking tour of the historic district, followed by a Gullah cultural presentation. In Skagway, Alaska, we took a narrow-gauge railroad ride into the mountains, complete with a gold panning demo.

For travelers who want more, ACL offers premium excursions (for an extra fee), like kayaking in the San Juans, a flightseeing tour in Alaska, or a private jazz dinner in New Orleans. The key is choice: you can stick to the included tours or go deeper with add-ons. Most passengers I’ve spoken to say the included options are high-quality and well-organized.

A tip: Book premium excursions early. They often sell out, especially on popular itineraries like Alaska or the Mississippi. Also, check the activity level—some tours involve walking or stairs, which might not suit all travelers. ACL provides clear descriptions of each excursion, including physical requirements, so you can plan accordingly.

Value for Money: Is ACL Worth the Price?

Cost Breakdown and What’s Included

Let’s talk money. American Cruise Lines isn’t the cheapest option, but it’s not the most expensive either. A 7-day Mississippi River cruise starts around $3,500 per person (double occupancy), while a 12-day Alaska itinerary can range from $7,000 to $10,000. That includes:

• All meals and snacks
• Wine, beer, and cocktails with dinner
• All shore excursions (at least one per port)
• Onboard entertainment and lectures
• Wi-Fi (basic access)
• Transfers to and from the ship

Compare this to European river cruises, which often cost $4,000–$6,000 for a 7-day trip—and that’s without included alcohol or excursions. ACL’s all-inclusive model means fewer surprise costs. You won’t get hit with a $200 bar tab at the end of the trip.

That said, the price reflects the quality of the experience. You’re paying for small-ship comfort, personalized service, and access to unique U.S. destinations. If you value space, privacy, and a slower pace, it’s worth every penny. But if you’re on a tight budget or want nonstop entertainment, you might be better off with a larger cruise line or a land-based vacation.

Deals and Discounts to Consider

ACL offers several ways to save. Early bookers can get “Early Booking Savings” of up to 15% on select sailings. They also run “Last-Minute Deals” for travelers who can be flexible—sometimes as much as 20% off. Another option: “Loyalty Rewards” for repeat guests, which include onboard credits and priority boarding.

A smart tip: Book through a travel advisor who specializes in river cruising. They often have access to exclusive promotions and can help you find the best cabin at the best price. I’ve seen advisors offer free cabin upgrades or onboard credits—something you won’t get booking direct.

Areas for Improvement: Where ACL Could Do Better

Entertainment and Onboard Activities

As mentioned earlier, ACL isn’t a party ship. The onboard entertainment is low-key—think live piano music, local guest speakers, and movie nights. There’s no casino, no dance club, and no Broadway-style shows. For many travelers, this is a feature, not a flaw. But for others, it can feel underwhelming.

One reviewer said: “I loved the peace, but by day 8, I wished there was more to do at night.” ACL has responded by adding more variety: trivia nights, cooking demos, and even a “river trivia” game show. They’ve also started offering themed cruises, like a “Jazz & Blues” sailing on the Mississippi or a “Wine & Food” cruise in the Pacific Northwest.

If you’re someone who needs constant stimulation, consider booking during a themed sailing or bringing a book/game to keep yourself occupied. The library and lounges are perfect for quiet evenings.

Accessibility and Mobility Concerns

Another area where ACL could improve is accessibility. While newer ships are designed with mobility in mind (elevators, wide hallways, accessible bathrooms), older vessels and some ports aren’t fully ADA-compliant. For example, the Queen of the Mississippi has limited elevator access, and some shore excursions involve walking on uneven terrain or climbing stairs.

ACL does offer assistance, but it’s not always seamless. One traveler with limited mobility noted: “The crew was helpful, but I had to skip a few excursions because the dock was too far from the ship.” If you have mobility issues, call ACL directly to discuss your needs. They can often arrange private tours or recommend accessible ports.

Final Verdict: Who Should Book with American Cruise Lines?

So, how is American Cruise Lines rated overall? Based on passenger feedback, industry awards, and firsthand experience, ACL earns high marks for:

• Scenic, U.S.-focused itineraries
• Intimate, small-ship experience
• High-quality dining and inclusive drinks
• Personalized service and attentive crew
• Excellent value for the price

But it’s not perfect. The limited onboard entertainment and variable accessibility might be drawbacks for some. The key is knowing what you want from a cruise.

If you’re looking for a relaxing, scenic, and authentically American experience—one that lets you see hidden corners of the U.S. without the crowds—American Cruise Lines is an excellent choice. It’s ideal for retirees, couples, solo travelers, and families who value peace, nature, and cultural immersion over nonstop action.

On the other hand, if you want casinos, Broadway shows, or a party atmosphere, look elsewhere. ACL isn’t trying to be everything to everyone. It’s focused on a specific niche—and in that niche, it excels.

As one passenger summed it up: “I didn’t just see America—I felt it. The crew, the food, the quiet mornings on deck… it was the vacation I didn’t know I needed.”

Data Table: American Cruise Lines Fleet Overview (2024)

Ship Name	Passenger Capacity	Year Built/Refurbished	Key Features	Top Itinerary
American Serenade	175	2022	All balcony cabins, open bow, fitness center	Mississippi River
American Symphony	175	2021	Library, lounge with river views, spa	Columbia & Snake Rivers
American Harmony	180	2019	Veranda staterooms, walking track, wine bar	Alaska Inside Passage
Queen of the Mississippi	150	2015	Historic design, smaller cabins, limited elevators	Lower Mississippi
American Constellation	170	2017	Open deck, fitness area, all-inclusive drinks	Hudson River & Erie Canal

Whether you’re dreaming of the Mississippi at sunset or the misty shores of Alaska, American Cruise Lines offers a unique way to explore your own country. With high ratings across service, comfort, and value, it’s clear why so many travelers are choosing ACL for their next adventure. Just remember: it’s not a cruise—it’s a journey.

Frequently Asked Questions

How is American Cruise Lines rated compared to other river cruise companies?

American Cruise Lines is consistently rated highly for its U.S.-based itineraries, personalized service, and modern ships, often outperforming competitors in customer satisfaction surveys. It holds top marks for unique domestic routes, like the Mississippi River and Alaska, where larger international lines don’t operate.

What do passengers say about American Cruise Lines’ service quality?

Reviews frequently praise the attentive, friendly staff and low passenger-to-crew ratios, with many guests rating the onboard service as exceptional. However, a few note that service can vary slightly depending on the specific ship or itinerary.

How is American Cruise Lines rated for onboard dining and amenities?

The cruise line earns strong ratings for its fresh, regionally inspired cuisine and flexible dining options, including open seating. While amenities like spas and lounges are well-maintained, some travelers note that facilities are more modest compared to luxury ocean liners.

Are American Cruise Lines’ ships highly rated for accessibility?

Yes, American Cruise Lines’ newer ships are designed with accessibility in mind, featuring ADA-compliant cabins and elevators, earning positive reviews from disabled travelers. Older vessels are gradually being updated to meet these standards as well.

How is American Cruise Lines rated for value and pricing?

Guests often rate American Cruise Lines as offering good value for the inclusive experiences (e.g., shore excursions, gratuities) and U.S.-focused destinations. However, some find the base fares higher than budget lines, though inclusions offset the cost for many.

What do expert reviewers say about American Cruise Lines’ safety and sustainability?

Industry experts rate American Cruise Lines highly for its rigorous safety protocols and newer, eco-friendly ship designs that meet U.S. emissions standards. The line also receives praise for its transparent communication during itinerary disruptions.